The walk-in area of ECUA’s Customer Service Center located at Ellyson Industrial Park will close for all client walk-in assistance and in-person appointments effective Monday, March 23, until fur...
UPDATE: 5-21-20 On March 16, to extend a helping hand to families facing hardship due to COVID-19, our Board suspended the policy with overdue accounts. However, as a governmental entity, ECUA is o...
ECUA’s third-party payment portal, Click2Gov, will be down for vendor upgrades on February 11, from 8 AM to 5 PM. The ECUA payment portal service will be unavailable during that time. Customers w...
When calling Customer Service the wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the n...
ECUA provides commercial water and wastewater services to most areas of Escambia County. Commercial Sanitation service is provided on Pensacola Beach. Security deposits are required for water and w...
ECUA provides water, wastewater, and sanitation service to most areas of Escambia County. Residential customers moving into existing homes may apply for service either by phone, email or in person....
Dedicated to protecting the environment—because we live and work here too.
Residential Cooking Grease Disposal Program (FOG)
ECUA has 28 active water wells distributed throughout its service area that pump water from the Sand-and-Gravel Aquifer. In general, ECUA customers receive water from the wells (two of five) locate...
The Central Water Reclamation Facility (CWRF) began operation in 2010. The $316-million, state-of-the-art facility is the largest public works project in the history of Escambia County. The plant s...