The walk-in area of ECUA’s Customer Service Center located at Ellyson Industrial Park will close for all client walk-in assistance and in-person appointments effective Monday, March 23, until fur...
UPDATE: 5-21-20 On March 16, to extend a helping hand to families facing hardship due to COVID-19, our Board suspended the policy with overdue accounts. However, as a governmental entity, ECUA is o...
ECUA’s third-party payment portal, Click2Gov, will be down for vendor upgrades on February 11, from 8 AM to 5 PM. The ECUA payment portal service will be unavailable during that time. Customers w...
When calling Customer Service the wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the n...
Submit a new Sanitation request online now:COMMERCIAL DUMPSTER SERVICECOMMERCIAL DUMPSTER EXTRA DUMPCOMMERCIAL DUMPSTER REPAIRCOMMERCIAL DUMPSTER EXCHANGECOMMERCIAL DUMPSTER MISSED PICKUPSubmit a n...
Submit a new Water request online now:WATER LEAK - MAJOR (MAIN BREAK)WATER LEAK - MINORLOW WATER PRESSUREDIRTY WATER COMPLAINTNO WATER - TURN BACK ONINSPECT METER BOXCHECK WATER METERMARK LOCATION ...
Dedicated to protecting the environment—because we live and work here too.
Residential Cooking Grease Disposal Program (FOG)
ECUA has 28 active water wells distributed throughout its service area that pump water from the Sand-and-Gravel Aquifer. In general, ECUA customers receive water from the wells (two of five) locate...
The Central Water Reclamation Facility (CWRF) began operation in 2010. The $316-million, state-of-the-art facility is the largest public works project in the history of Escambia County. The plant s...