When applying for a new account, be prepared to present some form of identification (driver's license, Military ID card, Florida ID card or student ID card) and have a check or cash on hand for payment of deposits and fees.

New water or wastewater customers will receive next-day service if their order is placed prior to 4:30 p.m. If the order is placed after 4:30 p.m., customers will receive service within two days. Same-day service is available for an additional fee if the order is placed prior to 4:30 p.m.

As an ECUA customer, you understand that it is your responsibility to have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or that someone should be present when your water service is turned on.

As an ECUA customer, you agree to have the requested service location ready to receive water service.

As an ECUA customer, you agree to hold the ECUA harmless and not responsible for any damages that may occur as a result of water being turned on at the requested service location.

Please contact ECUA Customer Service when you are ready to close your account.

Before you call, be ready to provide a termination date and a forwarding address for your final bill, which will be mailed with the balance due on the account. Once the account has been closed, any deposit left on the account will be applied towards the final bill.

If your final bill had a credit balance of $5.00 or more, a refund check for the amount of the credit will be mailed with your final bill. It is important to remember that accounts with credits less than $5.00 do not generate a final bill and will be refunded by customer request only.

Water rates consist of a minimum monthly charge and a usage charge that applies to all customers having active service.

For additional rate information on different meter sizes, see our Residential Mainland Brochure 2024 2025.

Sewer rates are calculated based on water consumption. The charge for wastewater service to customers is a minimum monthly fee of $16.83 which includes 2,000 gallons of usage (consumption). Monthly consumption in excess of 2,000 gallons is charged at the rate of $9.17 per thousand gallons. Monthly consumption for residential wastewater customers is capped at 15,000 gallons per month.

Your monthly sewer charges are based on the average number of gallons of water you use during the winter months. The first meter reading on or after November 15 of each year will start your averaging period. Sewer averaging will continue through the next three months.

For additional rate information on different meter sizes, please see our Residential Mainland Brochure 2024 2025.

Current monthly rates subject to change based on ECUA Board action. For more information, please see our
Residential Pensacola Beach Brochure 2024 2025

Current monthly rates subject to change based on ECUA Board action. For more information, please see our
Residential Pensacola Beach Brochure 2024 2025

1. There shall be a minimum of 12 months previous service by the ECUA to the customer at the location where the Budget Billing Plan is to be implemented.
2. The Budget Billing Plan will be calculated based on the total bill charges over the last 12 months and divided by 11. The budget payment will be made monthly until the settle-up month.
3. The customer shall have no cut-offs due to non-payment over the last twelve months.
4. The account balance must be paid in full to initiate the Budget Billing Plan.

1. Normal collection procedures shall be applicable if a customer fails to make a payment or to have sufficient funds available for the monthly budget payment. Customers may be removed from the budget billing plan for failure to make current payments; the plan may not be reinstated for one year thereafter.
2. If service is terminated to a customer that is on the Budget Billing Plan, the customer shall be removed from the plan and the entire outstanding amount shall be due and payable.
3. The monthly Budget Billing amount may be adjusted at the option of the ECUA prior to the settlement month if the customer’s bill increases substantially.
4. The customer may elect to terminate the Budget Billing Plan at any time by notifying the ECUA and by paying the entire outstanding balance on the account. Budget Billing may not be reinstated for one year thereafter.
5. The annual settle up month will be October; deferred balances will be due immediately and deferred credits will apply to the account for future bills.
6. The Budget Billing Plan will automatically continue from review period to review period unless terminated by either party.
7. Rates are subject to change without prior notice based on ECUA Board action.
8. ECUA, at its discretion, reserves the right to terminate (remove) the customer from the Budget Billing Plan.

Request a Residential Service:
For your convenience, simply email customer.service@ecua.fl.gov to request any of the following services:

• Missed garbage, recycling or yard trash
• Missing garbage/recycling can
• Damaged garbage/recycling can

When making your request for service, please include your name, service address and a daytime telephone number. This information will expedite the service.