ECUA Services for
ECUA Services for

Residential Customers

Residential Customers

Welcome to the Neighborhood!

We're here to help you with your service(s).

ECUA provides water, wastewater, and sanitation service to most areas of Escambia County.

Residential customers moving into existing homes may apply for service either by phone, email or in person.

Security deposits are required for water and wastewater services prior to service being turned on. These deposits will be credited back to your account after 24 months of good payment history. A deposit is not required for ECUA sanitation service.

If you are building a new home, certain impact and connection fees are required for services prior to obtaining a building permit. To complete this transaction, you are required to visit the ECUA Ellyson Customer Service office.

Residential Service Rates & Billing

(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514