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Contact Us

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ECUA General Customer Service (850) 476-0480

Our Customer Service phone lines and Ellyson office are open Monday through Friday, 8:30 a.m. - 5:00 p.m.

ECUA Customer Service Office

9255 Sturdevant St Pensacola, FL 32514

When calling Customer Service the wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the nature of your call is not a pressing matter and can possibly be addressed later in the week, we recommend waiting a day or two for faster service.

Email Customer Service*

Use the form below to contact us by email. Please include your service address and a daytime contact phone number.

*Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Custodian of Public Records

Ms. Amanda Miller
Administrative Coordinator
9255 Sturdevant Street
Pensacola, FL 32522-7089

(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514