UPDATE: 5-21-20

On March 16, to extend a helping hand to families facing hardship due to COVID-19, our Board suspended the policy with overdue accounts. However, as a governmental entity, ECUA is only able to legally extend this courtesy for 90 days. The suspension of cutting water service due to non-payment and delinquent accounts will end on June 15, 2020.

Please contact Customer Service with any questions or concerns you may have about your account balance and/or
to set up a payment plan arrangement to bring your account current. Remember, we are in this together.

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ECUA is immediately suspending the discontinuation of services for non-payment during the COVID-19 pandemic period.

With the current pandemic, we are in a time of great uncertainty. Please know that the ECUA Is committed to your health and a healthy community. Our dedicated employees are working to continue to provide your family with safe drinking water as well as sewer and sanitation services.

The COVID-19 virus is a threat to our health. It is also impacting our economy and may pose a financial hardship for many families. If you are one of those affected, please be reassured that we will not cut off water to your home or business for non-payment. Of course customers should continue to pay their bills promptly. For those who experience extreme financial losses as a result of this pandemic, we will work with you to develop a payment plan to bring your account up to date.

Meanwhile, continue vigorously washing your hands and taking necessary precautions. We are in this together.