ECUA has 28 active water wells distributed throughout its service area that pump water from the Sand-and-Gravel Aquifer. In general, ECUA customers receive water from the wells (two of five) located closest to their residence. Hence, the water delivered to a customer, at any set time, changes slightly based on the characteristics of the source water. Each well is considered a separate treatment plant, where water quality parameters are adjusted to comply with operating standards and all federal and state requirements.
ECUA pumps nearly 13 billion gallons of water annually to more than 99,000 customers, an average of more than 32 million gallons daily.
ECUA employees work continually to provide our customers with the highest quality water possible, but we need your help, too. As mentioned previously the Sand-and-Gravel Aquifer is our sole source of drinking water. While this aquifer is a prolific source of water for our community, it is very susceptible to contamination caused by activities on the land surface. Because the aquifer is so vulnerable to contamination, we ask that all our customers, as well as residents, business owners and visitors to Escambia County, help us protect our water supply.
Water rates consist of a minimum monthly charge and a usage charge that applies to all customers having active service.
| Minimum Monthly Charge | $14.78 |
| Usage Charge | $3.03 per thousand gallons |
For additional rate information on different meter sizes, go to rates.
Water rates consist of a minimum monthly charge and a usage charge. The minimum monthly fee is charged to all customers having active service. The minimum monthly charge is based on the meter size(s) listed below, in addition to a usage fee of $3.03 per thousand gallons of water used.
| Meter Size | Minimum Charge |
|---|---|
| 5/8" | $18.46 |
| 1" | $18.46 |
| 1 1/2" | $67.21 |
| 2" | $100.92 |
| 3" | $190.61 |
| 4" | $291.59 |
| 6" | $571.94 |
| 8" | $908.46 |
| 10" | $1300.96 |
Current monthly rates subject to change based on ECUA Board action. For more information, go to rates.
Commercial Mainland Brochure 2024 2025
| Usage | Rate |
|---|---|
| Up to 4,000 gallons per unit | $30.78 |
| Over 4,000 gallons per unit | $4.45 per 1,000 gallons |
Current monthly rates subject to change based on ECUA Board action. For more information, go to rates.
All fees are based on meter size.
| Meter Size | Rate |
|---|---|
| 5/8" up to 10,000 gals | $71.12 |
| 1” up to 20,000 gals | $142.19 |
| 1 1/2” up to 30,000 gals | $213.28 |
| 2” up to 40,000 gals | $284.38 |
| 3” up to 50,000 gals | $355.48 |
| 4” up to 60,000 gals | $425.48 |
| 5” up to 70,000 gals | $497.52 |
| 6” up to 80,000 gals | $568.76 |
If over minimum gallons used, price is $5.38 per additional 1,000 gallons.
Current monthly rates subject to change based on ECUA Board action. For more information, go to rates.
1. There shall be a minimum of 12 months previous service by the ECUA to the customer at the location where the Budget Billing Plan is to be implemented.
2. The Budget Billing Plan will be calculated based on the total bill charges over the last 12 months and divided by 11. The budget payment will be made monthly until the settle-up month.
3. The customer shall have no cut-offs due to non-payment over the last twelve months.
4. The account balance must be paid in full to initiate the Budget Billing Plan.
1. Normal collection procedures shall be applicable if a customer fails to make a payment or to have sufficient funds available for the monthly budget payment. Customers may be removed from the budget billing plan for failure to make current payments; the plan may not be reinstated for one year thereafter.
2. If service is terminated to a customer that is on the Budget Billing Plan, the customer shall be removed from the plan and the entire outstanding amount shall be due and payable.
3. The monthly Budget Billing amount may be adjusted at the option of the ECUA prior to the settlement month if the customer’s bill increases substantially.
4. The customer may elect to terminate the Budget Billing Plan at any time by notifying the ECUA and by paying the entire outstanding balance on the account. Budget Billing may not be reinstated for one year thereafter.
5. The annual settle up month will be October; deferred balances will be due immediately and deferred credits will apply to the account for future bills.
6. The Budget Billing Plan will automatically continue from review period to review period unless terminated by either party.
7. Rates are subject to change without prior notice based on ECUA Board action.
8. ECUA, at its discretion, reserves the right to terminate (remove) the customer from the Budget Billing Plan.
The Environmental Control Programs Division (ECP) of the ECUA was created in compliance with Section 62-550 of the Florida Administrative Code, which requires all community water systems to establish a routine cross-connection control program to detect and prevent cross-connections that may create an imminent and substantial danger to the public health.
Our goal is to ensure the protection of public health through the provision of minimum requirements and standards for design, construction, operation, and maintenance of our potable water system.
For additional information, please contact the Cross Connection Control division at (850) 969-3346.
Certified Backflow Prevention Testers Registered with ECUA - Business Names & Phone Numbers.