Water Services

Water Services

Protecting Our Water Supply

ECUA has 28 active water wells distributed throughout its service area that pump water from the Sand-and-Gravel Aquifer. In general, ECUA customers receive water from the wells (two of five) located closest to their residence. Hence, the water delivered to a customer, at any set time, changes slightly based on the characteristics of the source water. Each well is considered a separate treatment plant, where water quality parameters are adjusted to comply with operating standards and all federal and state requirements.

ECUA pumps nearly 13 billion gallons of water annually to more than 99,000 customers, an average of more than 32 million gallons daily.

ECUA employees work continually to provide our customers with the highest quality water possible, but we need your help, too. As mentioned previously the Sand-and-Gravel Aquifer is our sole source of drinking water. While this aquifer is a prolific source of water for our community, it is very susceptible to contamination caused by activities on the land surface. Because the aquifer is so vulnerable to contamination, we ask that all our customers, as well as residents, business owners and visitors to Escambia County, help us protect our water supply.

Water Service & Rates

Backflow Devices/Cross Connection Control

The Environmental Control Programs Division (ECP) of the ECUA was created in compliance with Section 62-550 of the Florida Administrative Code, which requires all community water systems to establish a routine cross-connection control program to detect and prevent cross-connections that may create an imminent and substantial danger to the public health.

Our goal is to ensure the protection of public health through the provision of minimum requirements and standards for design, construction, operation, and maintenance of our potable water system.

For additional information, please contact the Cross Connection Control division at (850) 969-3346.

(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514