Pay Online with InfoSend: Make recurring or one-time payments using a bank account, debit, or credit card. Plus, view PDFs of your bill, and opt-in for e-Notification. To enroll in InfoSend, you will need your ECUA account number, which can be found on a copy of your ECUA Bill. If you need to find your account number by accessing your previous account on Click-2-Gov, click here. When copying your account number from Click-2-Gov, please remove the three leading zeroes that are located before the first number and also after the dash.
View Your Account: View your bill, and make changes to your service address.
Understanding Your Bill: View step-by-step information on your bill.
Pay by phone: Call 850-512-1548
The Pre-Authorized Checking (PAC) Program is a method that allows for the automatic transfer of funds from your bank account to pay your bill. As an Emerald Coast Utilities Authority customer, you are invited to use our PAC to make your payments the easy, hassle-free way. Just complete the authorization agreement (a copy is available for download at right). Please complete the form, attach a voided check, and return it with your next payment or deliver it to our Customer Service location. Your PAC account will be set up and you will begin to enjoy the convenience of Pre-Authorized Checking two billing cycles after signing up. Of course, information about your bill will still be mailed to you, and your account will not be drafted until the PAC date shown on your bill. It doesn't get any easier than this!
The PAC Program works well with the Budget Billing Plan, which allows residential customers to pay their ECUA bill at a similar amount each month, based on a monthly average of the previous year’s water usage.
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
To pay by mail, please send a check with the billing slip on your bill. Please do not send cash in the mail.
ECUA
P. O. Box 18870
Pensacola, FL 32523-8870
At ECUA:
Pay your bill, apply for new service, transfer your service, and make deposits in person at the ECUA Customer Service office located in the Ellyson Industrial Park at 9255 Sturdevant St. Pensacola, FL 32514. Drive-thru service is available for your convenience.
At the Night Drop Box:
Pay your bill with a check or money order using the office deposit box at the Ellyson Industrial Park office at 9255 Sturdevant St. Pensacola, FL 32514. Cash should not be placed in the night deposit box; ECUA is not responsible for cash payments placed in the deposit boxes. Payments placed in the deposit boxes during operating hours will be credited to the customer's account on the following business day.
At a Hancock Whitney Bank Location:
ECUA customers may make current bill payments at any full-service branch in Escambia and Santa Rosa counties. The tellers at these locations will accept payments made with cash, checks, or money orders. However, you must have your bill stub and you must be paying a current bill.
1. There shall be a minimum of 12 months of previous service by the ECUA to the customer at the location where the Budget Billing Plan is to be implemented.
2. The Budget Billing Plan will be calculated based on the total bill charges over the last 12 months and divided by 11. The budget payment will be made monthly until the settle-up month.
3. The customer shall have no cut-offs due to non-payment over the last twelve months.
4. The account balance must be paid in full to initiate the Budget Billing Plan.
Budget Billing Rules
1. Normal collection procedures shall be applicable if a customer fails to make a payment or to have sufficient funds available for the monthly budget payment. Customers may be removed from the budget billing plan for failure to make current payments; the plan may not be reinstated for one year thereafter.
2. If service is terminated to a customer that is on the Budget Billing Plan, the customer shall be removed from the plan and the entire outstanding amount shall be due and payable.
3. The monthly Budget Billing amount may be adjusted at the discretion of the ECUA prior to the settlement month if the customer’s bill increases substantially.
4. The customer may elect to terminate the Budget Billing Plan at any time by notifying the ECUA and by paying the entire outstanding balance on the account. Budget Billing may not be reinstated for one year thereafter.
5. The annual settle-up month will be October; deferred balances will be due immediately and deferred credits will apply to the account for future bills.
6. The Budget Billing Plan will automatically continue from the review period to the review period unless terminated by either party.
7. Rates are subject to change without prior notice based on ECUA Board action.
8. ECUA, at its discretion, reserves the right to terminate (remove) the customer from the Budget Billing Plan.
ECUA is committed to sustainability, and reducing unnecessary paper use is one way we can all make a difference. If you already pay your bill online, consider taking the next step by enrolling in paperless billing. It's fast, easy, and helps protect our environment — one less envelope at a time!
How to Enroll in Paperless Billing:
Step 1: Click “View/Pay Bill Now.”
Step 2: Log in with our partner, InfoSend — or select “Enroll” if you’ve been making guest payments.
Step 3: Access your Profile Settings:
• On a computer, click the settings wheel icon in the top right corner next to your name, then select “Profile Settings.”
• On a mobile device, tap the menu (three bars) and select “Profile Settings.”
Step 4: Click on “Notifications.”
Step 5: Select “Paperless Billing.”
Step 6: Click the green “Apply Changes” button.
(Tip: For the best experience, we recommend deselecting SMS and selecting Email delivery for your 4-digit enablement code.)