My ECUA Bill

My ECUA Bill

Paying My ECUA Bill

Bills for water, wastewater and sanitation services are issued monthly. For your convenience, ECUA has several methods customers may use to pay their bills:

  • On-line or Phone
  • Mail to an ECUA Office
  • Night Deposit Box
  • Pre-Authorized Checking Program
  • At a Hancock Whitney Bank Location

Sign-Up for ECUA E-Billing

You can now opt-in to receive email notification when your bill is ready to be viewed online at Emerald Coast Utilities Authority’s (ECUA) Click2Gov web site, on the same day that it is generated by our billing system. The Click2Gov web application, generally available to customers 24 hours a day, provides real-time access to your utility billing account information via the Internet.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Payment Options

If your water service needs to be restored; please read the following;

As an ECUA customer, you understand that it is your responsibility to have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or that someone should be present when the water service is turned on.

As an ECUA customer, you agree that the service location is ready to receive water service.

As an ECUA customer, you agree to hold the ECUA harmless and not responsible for any damages that may occur as a result of water being turned on at the requested service location, with or without your presence.

(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514