Understanding My Bill

Learn More About Your ECUA Bill

Shown below is an image representation of your ECUA monthly bill. We hope this will assist you in understanding your ECUA bill.

Account Information

1. Account Number: Customer's account number - consists of a customer ID and a location ID

2. Customer Name: Name appearing on the customer's account

3. Service Address: Address where ECUA is providing service

4. Cycle/Route: Indicates customer's billing cycle and reading route

5. Bill Date: Date of billing

6. Due Date: Date current charges are due

Meter Information

1. Service: Metered service associated with this detail line - WA=Water, IR=Irrigation

2. Service Period: Period of service billed on this billing (previous and current reading dates)

3. Units: Indicates whether the meter measures consumption by cubic feet or gallons.

LCFT = Cubic foot meter: subtract PREVIOUS read from CURRENT read multiply by 7.48051 = usage.

HCFT = Compound cubic foot meter: subtract PREVIOUS read from CURRENT read multiply by 7.48051 and add the amount of water used for the LCFT read to get the total usage.

PWGL = People's Water gallon meter: subtract PREVIOUS read from CURRENT read = usage.

LOGL = Gallon meter: subtract PREVIOUS read from CURRENT read = usage.

HIGL = Compound gallon meter: subtract PREVIOUS read from CURRENT read and add the amount of water used for the LOGL read to get the total usage.

4. Current Read: Current reading for this meter. When an E appears before the CURRENT read, the current meter reading has been estimated

5. Previous Read: Previous reading for this meter. When the word EXCHANGE appears in the PREVIOUS read column, a new water meter has been installed during the current reading period.

6. Gallons: Gallons of water used during this billing period

* See #3 for consumption calculations

New Charges

1. Charge Description: Description of detail charge listed on the bill

2. Charge: Amount of detail charge listed on bill

Account Balance

1. Total Current Charges: Total amount of all current detail charges listed on this bill

2. Previous Balance or Transfer: Total of outstanding previous charges or transfer amount. If this bill shows a previous balance, it should be paid immediately to avoid disconnection of your services.

3. Total Amount Due: Total amount due for this bill including previous balances and current charges. If you are a bank draft customer, this line will give the date and amount of your account draft.

Special Messages

1. Messages: There may be a message relevant to your specific bill, such as a reminder for a previous balance, or a message to all customers relaying pertinent customer information

Budget Billing Summary

This will not show up on your bill unless you are signed up for budget billing. To sign up, call customer service 850-476-0840.

1. Current Actual Amount: Total of new charges actually billed

2. Current Budget Bill Amount: Customer's calculated budget plan amount

3. Current Difference: Difference between customer's actual charge amount and budget plan amount. This amount will be added to/subtracted from customer's previous difference.

4. Previous Difference: Previous difference between actual charges and budget amount

5. Total Difference: Total of previous and current difference amounts. This is the amount that is deferred until settle-up month when it will be billed or credited to the customer's account.

Amount Due

1. Account Number: Customer's account number - consists of a customer ID and a location ID

2. Service Address: Address where ECUA is providing services

3. Cycle/Route: Indicates customer's billing cycle and reading route

4. Bill Date: Date of billing

5. Current Bill Due By: Date current charges are due

6. Amount Due Total amount of this bill

ECUA
(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
Stay In Touch
customer.service@ecua.fl.gov
or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514