ECUA General Customer Service Line: (850) 476-0480

Customer Service phone lines are open:

Monday through Friday, 8:30 a.m. - 5:00 p.m.

Our Ellyson Customer Service office is open:

Monday through Friday, 8:30 a.m. - 5:00 p.m.

Ellyson Industrial Park

9255 Sturdevant Street

Pensacola, FL 32514

E-Mail:* customer.service@ecua.fl.gov

Please remember to provide your service address and a daytime contact phone number in your e-mail inquiry.

When calling Customer Service the wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the nature of your call is not a pressing matter and can possibly be addressed later in the week, we recommend waiting a day or two for faster service.

* Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.