Wednesday Sep 22nd 2021

​ECUA Third-Party Bill Processor Running Behind Schedule

Due to a COVID-related staffing shortage, ECUA’s third-party bill print/mailing processor is running behind in their production schedule. As a result, some of our customers’ bills are being delivered near or after their due date. Customers’ account standing will not be adversely affected nor be charged a late fee if they received a delayed bill. Customer accounts enrolled in ECUA’s E-Notification billing programs are not affected by these delays.
ECUA
(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
customer.service@ecua.fl.gov
or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514