Wednesday Jun 19th 2019

Customer Service Phone Lines Back in Operation

UPDATE: 3:50 P.M.

Phone lines are back in service.


ECUA is experiencing issues with its telephone and IT infrastructure system. Customer Service lines are currently down. We are working with our communications hardware and software providers to restore services as quickly as possible.

Our Customer Service Department does have some limited email capabilities through We appreciate our customers' understanding as response times will be longer than normal and apologize for any inconvenience these issues may cause.

Updates will be posted as information becomes available.

(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
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or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514