MyECUA makes it easier than ever to manage your services. Effortlessly pay your bill, submit service requests, and instantly report missed collections, damaged or lost bins, water main breaks, or sewer overflows. You’ll also find recycling tips, important alerts, and quick access to ECUA resources—all in one convenient, easy-to-use app. 

App Store: https://apple.co/4bV1mYu 

Google Play: https://bit.ly/3ZDQwih

Note: When submitting a request, please keep in mind that your request will not be processed on the same day you submit it. Please expect 24-48 hours for processing time. Thank you!

The Emerald Coast Utilities Authority (ECUA) has launched a new customer service app, with the public-facing name titled “MyECUA.”

The MyECUA app is powered by SeeClickFix, an online and mobile service request system that enables customers to easily report non-emergency issues directly to ECUA. With SeeClickFix, customers can submit service requests through the web on a desktop computer, laptop, mobile phone, or tablet. The platform makes it easy to notify ECUA about issues related to sanitation, water, sewer services, or other utility-related concerns.

SeeClickFix is a public application. Any description entered into a request will be visible to the public. A customer’s display name will also be visible unless the customer chooses to submit the request as Anonymous. If submitted as Anonymous, the customer’s email address will not be displayed publicly.

This Privacy Policy may be updated periodically. For questions about this Privacy Policy, contact ECUA's Customer Service Department at (850)476-0480.