Customers have reported calls and texts claiming to be from ECUA warning of immediate disconnection of services unless payment was made.

This is a scam.

Please remember:
ECUA will never demand payment over the phone or threaten immediate shut-off without prior official notice. If you receive a suspicious call, text, or email, do not provide any personal or payment information. If you’re ever unsure about your account status, call our Customer Service team directly at (850) 476-0480.

Stay safe and alert!