Sep 24th 2020 10 am

Hurricane Sally: Sanitation Collection Schedules & General Information

Update -2:40 p.m, 9-24-20:

The Boardwalk at the ECUA Bayou Marcus Water Reclamation Facility was not severely damaged by Hurricane Sally but is impassable due to a significant amount of downed trees and vegetation. Consequently, the Boardwalk is now closed to public access while inspections and assessments are performed, and the considerable clean-up effort is completed.

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Update -11:20 a.m, 9-24-20:

We are issuing a reminder that storm debris is being collected by contractors working on behalf of Escambia County and that ECUA is not picking up construction or building debris, whether bagged or loose. Construction and building materials are never items that are collected as part of the ECUA residential sanitation service. Please visit the Escambia County website for specific storm debris collection information or the Santa Rosa County debris collection information at https://www.santarosa.fl.gov/CivicAlerts.aspx?AID=366.

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Update -10:00 a.m, 9-23-20:

All previously issued Precautionary Boil Water Notices –PBWNs- have been lifted.

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Update -2:25 p.m, 9-22-20:

  • The separately-issued Precautionary Boil Water Notice –PBWN- for the Kings Road Subdivision has been lifted.
  • In Escambia County: Sanitation collection is back on normal schedule for garbage collection. Recycling collections are on hold; Yard waste collections are limited and we ask that customers bag their yard waste or place it in a designated yard waste can. We are using yard waste trucks to collect excess bagged garbage while our garbage trucks are being used to pick up and empty garbage cans. The separate trucks will not necessarily be collecting from your home at the same time. We are also resuming pickup of usual bulk items if they are placed at the curb. This is for usual bulk household items and NOT for household storm debris. Storm debris is being coordinated and picked up by contractors working on behalf of Escambia County. Please visit their website for specific storm debris collection information.
  • In Santa Rosa County: Beginning on Thursday, September 24, our residential sanitation collections will be back on normal schedule for garbage, recycling, and yard waste. Yard waste must be bundled per normal guidelines. Yard Waste must be bundled for collection. Storm debris will be collected by Santa Rosa County. Please check their website for information.
  • Our Recycling Facility sustained approximately $800K of damage, which is substantial and will require some time for recovery. The building contractor is already on site, has completed inspections, and is ready to begin rehabilitation work. At this time, our early estimates point to having the facility back in service at the end of October.


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Update -9:45 a.m, 9-21-20:

ECUA phones are finally back in service but are experiencing an extremely high volume, which may make it difficult to get through. Customers are urged to check the Call Center Activity Counter on our website to determine the best time to call by following this link: https://ecua.fl.gov/ecua-call-center-stats

Our customer service number at (850) 476-0480, Monday-Friday, 8:30 am-5:00 pm. and the emergency after hours number is (850) 476-5110. Thanks to Cox Communications for working hard to get us back up and we are extra grateful for all the volunteers in the Citizens' Information Center at the County's EOC for handling calls while our phone lines were down.

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Update -11:50 a.m, 9-20-20:

As residents work to clean up their properties and put storm debris out for collection, whether by City or County contractors, we urge you to please remember to place all debris well away from your water meter. This will help protect it from being damaged or impaired by the mechanical equipment used to collect the debris. Thank you!

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Update -2:20 p.m, 9-18-20:

We ask all residents to make sure that their garbage cans are not full of storm water. Please take a few minutes to check them and empty them out. The water makes them too heavy for the automated truck arm to pick them up. Thank you!

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Update -11:50 p.m, 9-17-20:

The ECUA Citizens' Advisory Committee (CAC) meeting scheduled for Tuesday, Sept 15, and rescheduled to Thursday, September 17 at 2:00 PM has now been canceled. For more information on the meeting's agenda go to: https://ecua.fl.gov/meetings/c...

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Update - 5:35 p.m, 9-16-20:

  • Sanitation collections will resume for ECUA customers in Escambia County on Thursday, Sept. 17. We will pick up Tuesday's garbage routes on Thursday. Wednesday's collections on Friday, and Thursday & Friday collections will both be picked up on Saturday until the week's collections are caught up. Recycling and Yard waste collections are still on hold at this time.
  • Collections in Santa Rosa County are also resuming for regular Thursday garbage collections only. Recycling and Yard waste collections are also on hold at this time.
  • Customers in both counties are advised that we will do our best to maximize our collections but will be limited if streets are blocked due to downed trees, power lines, or flooding. We will make note of these streets and try to come back later, though it may not be on the same day.
  • All ECUA business offices will re-open Thursday, September 17, 2020.

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Update - 1:15 p.m, 9-15-20:

Sanitation collections for ECUA customers in Escambia County for Wednesday, Sept. 16, have been canceled. There are no scheduled collections in Santa Rosa County on Wednesday. Information on the resumption of collections will be posted after the re-opening of the Perdido and Central landfills is determined by their respective county. Residents are encouraged to visit the ECUA website or local media sources for updates.

All ECUA business offices will be closed Wednesday, September 16, 2020.

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Update - 2:55 p.m, 9-14-20:

The ECUA Citizens' Advisory Committee (CAC) meeting scheduled for Tuesday, Sept 15, has been rescheduled to Thursday, September 17 at 2:00 PM. For more information: https://ecua.fl.gov/meetings/c...

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Update - 2:40 p.m, 9-14-20:

All ECUA business offices will close at 3:00 pm today (Monday, September 14, 2020), and will be closed Tuesday, September 15, 2020, in anticipation of Hurricane Sally.

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Update - 1:50 p.m, 9-14-20:

Sanitation collections for ECUA customers in Escambia and Santa Rosa County for Tuesday, Sept. 15, have been canceled following the announced closures of the Perdido and Central Landfills. Information on the resumption of collections will be posted after the re-opening of the each landfill is determined by their respective county. Please check this post, our website, or local media sources for updates. Stay safe, everyone!

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Update - 1:20 p.m, 9-14-20:
Sanitation collections for ECUA customers in Santa Rosa County for Tuesday, Sept. 15, have been cancelled following the announced closure of the Central Landfill.

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All Sanitation collections scheduled for today, Monday, September 14, for ECUA customers in Escambia and Santa Rosa Counties will be conducted as planned. Where possible, we encourage our customers to secure their cans in an enclosed structure (i.e. garage) or to an outside fixed structure after collection is completed. Any unexpected changes to this status will be posted here, on our Facebook page, and communicated to local media for dissemination. Stay safe!

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customer.service@ecua.fl.gov
or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514