ECUA’s phone service has been restored since the hurricane but intermittent issues continue to affect our Customer Service line at 476-0480. Many calls are getting through but we have received some reports of the line ringing once or twice and then disconnecting. ECUA is working with the various cell providers and our communications hardware/software vendors to determine the source of this problem and resolve it as quickly as possible.

To contact our Customer Service Department, please email us at customer.service@ecua.fl.gov. We appreciate our customers' understanding as response times will be longer than normal and apologize for any inconvenience these issues may cause.

Updates will be posted as information becomes available.