Mar 16th 2020 1 pm

Information on the Discontinuation of Services for Non-Payment due to COVID-19

UPDATE: 5-21-20

On March 16, to extend a helping hand to families facing hardship due to COVID-19, our Board suspended the policy with overdue accounts. However, as a governmental entity, ECUA is only able to legally extend this courtesy for 90 days. The suspension of cutting water service due to non-payment and delinquent accounts will end on June 15, 2020.

Please contact Customer Service with any questions or concerns you may have about your account balance and/or to set up a payment plan arrangement to bring your account current. Remember, we are in this together.


With the current pandemic, we are in a time of great uncertainty. Please know that the ECUA Is committed to your health and a healthy community. Our dedicated employees are working to continue to provide your family with safe drinking water as well as sewer and sanitation services.

The COVID-19 virus is a threat to our health. It is also impacting our economy and may pose a financial hardship for many families. If you are one of those affected, please be reassured that we will not cut off water to your home or business for non-payment*. Of course customers should continue to pay their bills promptly. For those who experience extreme financial losses as a result of this pandemic, we will work with you to develop a payment plan to bring your account up to date.

Meanwhile, continue vigorously washing your hands and taking necessary precautions. We are in this together.

*Due to the nature of quarterly billing for our Santa Rosa Co. customers, we regret that we cannot suspend the discontinuation of services for non-payment. We urge customers who need assistance with their payment to contact our Customer Service Center at 476-0480 to establish a payment plan.

(850) 476-0480Monday - Friday 8:30am - 5pm
(850) 476-5110Emergency After Hours
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or by writing to the ECUA at9255 Sturdevant Street Pensacola, FL 32514