Update: 1:20 p.m.

The phone system is back up and all processes have been restored to normal operations.

We appreciate our customers' patience and understanding as we worked to resolve this issue.

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Please note that we are experiencing technical issues with our phone system and our IT department and network providers are working to resolve the problem as quickly as possible. Meanwhile, customers may reach our Customer Service department via the following methods:

Email: customer.service@ecua.fl.gov

Recycle Coach App- Report a Problem feature on the Web App: https://ecua.fl.gov/recycle-co...

Or to download the app: Apple- https://apps.apple.com/us/app/... or Google Play- https://play.google.com/store/...

Thank you for your patience as our IT team works to correct this issue.

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