Join Bruce Woody, Executive Director of ECUA, as he outlines our essential water service line inventory project, an initiative in response to the EPA's Lead and Copper Rule Improvements (LCRI), part of the Safe Drinking Water Act. While Pensacola has no history of lead pipes, we are taking proactive measures to verify and document service lines on the public and private sides of the meter, ensuring compliance with federal regulations and prioritizing the safety of our customers.

ECUA has issued an Industrial Discharge permit pursuant to Chapter 26 of the ECUA Code and Chapter 62-625, Florida Administrative Code, to the following Industrial User:

ECUA’s Bayou Marcus Boardwalk, located at 3051 Fayal Dr, will begin Phase One of a repair and replacement project on June 1st, 2024. During construction, the Alekai Drive entrance and the boardwalk section to the west of that entrance will be closed.

New Service Enhances Customer Experience with Seamless and Secure Payment Solutions ECUA is thrilled to announce the launch of its new Online Bill Pay options, designed to provide customers with a more convenient, secure, and efficient way to manage their bills.

ECUA business offices will be closed on Monday, May 27, in observance of the Memorial Day holiday. However, all residential and commercial sanitation collections for ECUA customers will be unaffected by the holiday and will be carried out as usual. Customers may contact ECUA Customer Service at 476-0480 for more information.

ECUA crews will begin smoke testing of the sewer collection system lines in the Carracres, Southwoods, and Elysian Fields areas on Tuesday, May 21 through Friday, May 23, to determine if there are areas where stormwater or groundwater are entering the sewer system. An overload of stormwater into the sewer system can lead to sewer system overflows (SSOs) during periods of intense rain.